Product Recall Information

If you purchased Arlopu Kids Slide Playset between April 2023 and August 2026, Model KT‑CS17 or LY‑31, you are eligible for a Free Repair Kit to enhance the safety of your playset.  

  • The Repair Kit Includes:
KT‑CS17: Redesigned D panels (2 pcs), redesigned S basketball hoop (1 pc)
LY‑31: Redesigned O panels (2 pcs), redesigned J panels (2 pcs), redesigned Y basketball hoop (1 pc)

  • User manual:
Step 1: Request your Free Repair Kit

You can email arlopu_support@163.com with subject line "Slide Playset Repair Kit Request" (attach photo of model label), or call our toll‑free number: (800) 657‑9218.
Available Monday‑Friday from 9am‑5pm ET.
The repair kit will be shipped to you free of charge within 15 business days after verification.
Our customer service team will follow‑up upon your submission.

Step 2: Replace your Repair Kit

Please refer to the video tutorial to complete the parts replacement.

Model KT‑CS17:

Model LY‑31:

Need additional assistance? We're here to help!

Email: arlopu_support@163.com
Call us: (800) 657‑9218
Available Monday‑Friday from 9am‑5pm ET
Website: https://arlopu.com