Product Recall Information 

If you purchased Arlopu Kids Slide Playset between April 2023 and August 2026, Model KT‑CS17 or LY‑31, you are eligible for a Free Repair Kit to enhance the safety of your playset. 

The Replacement Parts Include:

 KT‑CS17 

Redesigned D panels (2pcs), redesigned S basketball hoop (1pc)

 LY‑31 

Redesigned O panels (2pcs), redesigned J panels (2pcs), redesigned Y basketball hoop (1pc)

Step 1: Request your Free Repair Kit

Use the form below to request your replacement. You can also email arlopu_support@163.com with subject line "Slide Playset Repair Kit Request" (attach photo of model label), or call our toll‑free number: (800) 657‑9218.


Available Monday‑Friday from 9am‑5pm ET.


The repair kit will be shipped to you free of charge within 15 business days after verification.


Our customer service team will follow‑up upon your submission.

Step 2: Replace your Repair Kit 

Please refer to the video tutorial to complete the parts replacement. 

 KT‑CS17:Replacement and Installation Video 

 LY‑31:Replacement and Installation Video 

Need additional assistance?We're here to help!

 Email: arlopu_support@163.com

Call us: (800) 657‑9218

Available Monday‑Friday from 9am‑5pm ET

Website: https://arlopu.com